Introduction

Getting Started

HubStripe is a HubSpot public app that keeps Stripe and HubSpot aligned. After installing from the HubSpot Marketplace, you’ll be redirected to the HubStripe portal to finalize setup. The onboarding sequence is designed to be linear so that your connections and permissions are always valid before any sync is attempted.

Register / Login

Create your HubStripe account with either Google Sign-in or the standard email registration form. The same account is used across all your connected HubSpot portals and Stripe accounts.

• Google Auth – Fast, one-tap sign-in through your Google identity provider.
• Register form – Provide name, email, and password. A verification email may be sent based on your security settings.

After registration, return to the login screen and sign in to proceed to the connection steps.

Go to HubStripe and Register (login if account already created)

Or conitnue with Google Sign-Up

Go to HubStripe and login (regiser if account not created)

Or continue Google sign-in

Connect HubSpot & Stripe

Connections are made in a specific order. First, authorize HubSpot so HubStripe can create and update objects in your portal. Next, authorize Stripe. Until Stripe is connected, a blocking popup will remain visible and you won’t be able to proceed to settings.

• HubSpot Authorization – Grants permission to create/update Contacts, Deals, and Products.
• Stripe Authorization – Securely links your Stripe account so HubStripe can receive webhooks and run manual imports.

Both connections can be revoked and re-connected at any time from the same screen.

Click connect button for connecting HubSpot

Choose HubSpot Account and continue

After selecting HubSpot account click connect app

Now connect Stripe account

After connecting HubSpot account connect Stripe account

Select stripe account and click connect

Important Notice

HubStripe is not a payment processor. It does not handle payments, refunds, or disputes. It only syncs data between Stripe and HubSpot. For payment processing, use Stripe directly. HubStripe simply keeps your CRM updated with the latest customer, product, and order information.

HubStripe do not delete records from HubSpot or Stripe. Hubstripe just read the data from stripe and send it to HubSpot. We do not delete any data from stripe or HubSpot. And we do not update record to HubSpot if manual sync is done from HubStripe dashboard.

Real-time Sync Settings

Real-time sync listens to Stripe events and mirrors them into HubSpot within seconds. You can enable or disable any object independently. When enabled, HubStripe will create the record if it doesn’t exist, or update the existing record using the Stripe source of truth.

• Contacts – Triggered by Stripe customer creation/update. Matches by Stripe Customer ID and email.
• Deals – Triggered by checkout completion or payment intent success. Updates stage and amount on status changes.
• Products – Triggered by product/price changes in Stripe. Keeps HubSpot product library aligned.

If a HubSpot record already exists, only mapped fields are overwritten; your other HubSpot fields remain unchanged.

Real-time sync settings, you can enable or disable any object

Manual Sync

Use Manual Sync to backfill historical data or to re-run imports after making mapping changes. Select a From and To date, then click Sync Now. The job is queued and processed in the background; larger date ranges will naturally take longer.

Contacts

Imports Stripe customers created within the selected window. Existing HubSpot contacts are matched by Stripe Customer ID to prevent duplicates; otherwise a new contact is created with default HubSpot fields.

Manual contacts sync with date range and confirmation popup

Manual contact sync with information after click

Deals

Order Type: Checkout Session or Payment Intent. Checkout Session covers most orders. If any orders were missed, switch to Payment Intent to recover them.

When a deal is created, HubStripe searches for matching products (by Stripe Product/Price IDs) and adds them as line items, associating everything to the deal automatically.

Manual deals sync with date range and confirmation popup

Products

Backfills products and prices from Stripe into HubSpot’s product library, including status, currency, lookup keys, and recurring metadata. Use this before running deal imports if your catalog was not previously synced.

Manual products sync with date range and confirmation popup and processing after click syn now

You can navigate away while a manual sync runs. Progress and errors (if any) appear in the activity log and in-app notifications.

Recent Real-time Sync Activity

This table lists the most recent 5 webhook-driven actions per object so you can verify live behavior quickly. Each row shows when the event occurred, the Stripe source ID, the target HubSpot record ID, and whether the action was a create or update.

Recent activity log showing real-time sync events

Logs Activity

HubStripe provides detailed activity logs for each synced object for both real-time and manual sync. Logs make it easier to verify which records were created, updated, or skipped during sync and it show the error message if status failed or action error. This section covers Contact Logs, Deal Logs, and Product Logs.

Contact Logs

Contact logs show when a Stripe customer is created or updated in HubSpot. Each entry contains the Date & Time, Customer email, Action, Sync Type and Status and error messages if exist.

Contact log showing sync events status and action

Deal Logs

Deal logs record all invoice → deal sync operations. Details include the Date & Time, Deal name, Contact email, Action, Sync Type, Status and whether the deal was newly created or updated with error messages if status failed.

Deal log showing sync events status and more

Product Logs

Product logs show how Stripe products and prices are synced into HubSpot Products (with line items attached to deals). Each log entry indicates the Date & Time, Product name, Action, Sync Type, Status and sync outcome.

Product log showing events action and status

Tip: Use logs as the first place to troubleshoot any missing or failed records. Errors (if any) are highlighted with clear messages for quick resolution.

Plans

HubStripe offers three subscription plans that define the level of features and data sync capabilities between Stripe and HubSpot. Each plan includes all basic functionalities with incremental upgrades at higher tiers.

Once a user subscribes to a plan, it appears as the Currently Active Plan. If a cancellation is scheduled, the user will see:

Plans overview with active and canceled states

Subscription

The Subscription page shows your currently active plan and allows you to manage or cancel your active subscription.

If you click Cancel Subscription, a confirmation popup will appear. Upon confirmation, your subscription is canceled, and both the Cancellation Date and End Date will be displayed on the screen.

Subscription details page showing cancel state and dates

Disconnect & Re-authentication

HubStripe allows you to disconnect from Stripe and HubSpot at any time. To do so, click the Disconnect button on the HubSpot or Stripe connection screen.

Disconnecting will not remove or delete any existing records from HubSpot. It simply stops HubStripe from creating or updating any further records. You can reconnect at any time to resume syncing. Note: Disconnecting from Stripe will also stop real-time sync for all objects.

Disconnect HubSpot and Stripe account

Re-authenticating HubSpot

If your HubSpot access token expires or permissions change, you will need to re-authenticate:

1. Go to HubStripe → Dashboard.
2. Click Re Auth.
3. You will be redirected to HubSpot’s OAuth screen. Select the correct account and approve permissions.
4. After successful authorization, sync resumes automatically.

Re-auth HubSpot account

Note: Re-authentication does not remove your existing synced records in HubSpot. It only refreshes the connection for future sync activity.

Prevent Connecting to the Multiple Account for same portal

HubStipe do not allow same HubSpot or Stripe account for multiple users (allready connected accounts). If you try to connect the same HubSpot or Stripe account with another user, it will show an error message.

Error message when trying to connect the same HubSpot account with allready connected stripe account

Error message when trying to connect the same Stripe account with allready connected HubSpot account

Forgot / Reset Password

Lost access to your account? Click Forgot Password on the login screen. We’ll email you a secure reset link. Open the link, set a new password, and you’re back in. For security, reset links expire after a short period-generate a new one if needed.

Enter your email address and click send reset link

Open the email and click the reset password button

Enter password and click Reset password.

Compare with HubSpot’s Stripe Data Sync

Why teams choose HubStripe over HubSpot’s Stripe Data Sync for Stripe ⇄ HubSpot integration.

Notes: This comparison is based on real usage and feedback. HubSpot’s Data Sync is designed for basic two-way record alignment, while HubStripe is built specifically for financial data accuracy, historical recovery, and reporting depth.

Why Choose HubStripe

In short, HubStripe is built for sales, finance, and operations teams that need Stripe data to be accurate, reportable, and always in sync with HubSpot - without manual data entry or missed transactions.

Contact Properties

Contacts are created from Stripe customers or matched by email if the customer already exists in HubSpot. The following fields are populated by HubStripe:

Deal Properties

Deals are created from Stripe orders and payments. When payments change status, the deal is updated accordingly. Products are attached as line items to the deal during creation.

Product Properties

The product catalog is synchronized from Stripe. When deals are created, matching products are attached as line items so revenue, pricing, and subscription terms are visible to your sales team.

Roadmap

HubStripe is actively maintained. Below are planned improvements and upcoming features. These may evolve based on user feedback and HubSpot platform changes.

• Subscriptions Sync — Bring recurring subscription objects (renewal dates, status, amount) into HubSpot.
• Payouts Sync — Map Stripe payouts and settlement reports into HubSpot for finance reconciliation.
• Enhanced Field Mapping — More fine-grained control over which Stripe fields map into HubSpot custom properties.
• Two-Way Sync (Optional) — Ability to update Stripe from HubSpot records, with safeguards.

Note: Features listed are in development or planned; availability may depend on HubSpot API capabilities and Stripe updates.